- Return & Refund Policy
Return & Refund Policy
The orders are only allowed to be canceled before production, we will process the canceled order within 48 hours after the customer’s application, and refund you within 3-5 working days.
Return & Exchange:
1. Conditions of return
(1) Return period: within 2 days of receiving the product.
(2) Applicable circumstances for return and exchange:
Under what circumstances can you return or exchange: The product has quality problems such as discoloration, natural cracking, etc. during use; you received the wrong product or missing parts.
(3) What information needs to be provided to apply for a return or exchange: order number, consignee, photo and video proof of the product and packaging.
2. The return process
Step 1: Please contact us in advance. We will process the application within 3-5 working days and reply you the processing result.
Step 2: Once we approve your return or exchange request, in some cases, you should submit the problem with the product to us via picture or video within 5 days;
Step 3 (if exchange): Once we confirm that your offer is a quality problem with the product, we will refund the payment to you within 7-15 working days.
3. Shipping fee for return
(1) What are the customer’s responsibilities: customers’ˉ personal reasons like they do not like the products or no longer need the products.
(2) What are the conditions undertaken by the website: the product is broken or damaged during the transportation; we ship the wrong products or missing parts.
1. Refund limit
Applicable circumstances for full refund: customers send back the products in good condition and afford the shipping fee.
2. Refund process:
(1) After we receive the returned product, we will enter the refund process, the money will back to your account within 3- 10 working days.
(2) What to do if the refund is not received : please contact us
Note: Any return or exchange without prior application will not be accepted.
Foshan Chancheng Xingfa Tile Industry Co., Ltd.
We are always providing our customers with reliable products and considerate services.
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