Return & Refund Policy


The orders are only allowed to be canceled before production, we will process the canceled order within 48 hours after the customer’s application, and refund you within 3-5 working days.

Return & Exchange:

1. Conditions of return

(1) Return period: within 2 days of receiving the product.

(2) Applicable circumstances for return and exchange:

Under what circumstances can you return or exchange: The product has quality problems such as discoloration, natural cracking, etc. during use; you received the wrong product or missing parts.

(3) What information needs to be provided to apply for a return or exchange: order number, consignee, photo and video proof of the product and packaging.

2. The return process

Step 1: Please contact us in advance. We will process the application within 3-5 working days and reply you the processing result.

Step 2: Once we approve your return or exchange request, in some cases, you should submit the problem with the product to us via picture or video within 5 days;

Step 3  (if  exchange):  Once we confirm that your offer is a quality problem with the product, we will refund the payment to you within 7-15 working days.

3.  Shipping fee for return

(1) What are the customer’s responsibilities: customers’ˉ personal reasons like they do not like the products or no longer need the products.

(2) What are the conditions undertaken by the website: the product is broken or damaged during the transportation; we ship the wrong products or missing parts.


1.  Refund limit

Applicable circumstances for full refund: customers send back the products in good condition and afford the shipping fee.

2. Refund process:

(1) After we receive the returned product, we will enter the refund process, the money will back to your account within 3- 10 working days.

(2) What to do if the refund is not received : please contact us

Note: Any return or exchange without prior application will not be accepted.





      Foshan Chancheng Xingfa Tile Industry Co., Ltd.

      We are always providing our customers with reliable products and considerate services.

        If you would like to keep touch with us directly, please go to contact us